FAQs
1. What utilities are members responsible for?
All members pay for their own water, which will be billed to them on their monthly rental statement. All members will also pay for their own gas and electricity. Some of the apartment homes are all electric, while others require both gas and electricity. Members must contact utilities to establish an account. Local Links
2. How much notice do I need to give before I move out?
You must give us at least 60 day notice in writing before your lease is up if you do not choose to renew. To do this you must fill out an "Intent to Vacate" form which you can pick up in the leasing office. Please contact managment office to discuss further. Contact Me
3. How do the gates work?
The gates are closed from dusk until dawn. At move-in, you will be given a "Door King" card that opens the gate. As well, you can put your local telephone number in the box by the gate so visitors can call when they need to be let in. By pressing "9" on the telephone, the gates will open.
4. Does The Orchard require renters insurance?
Yes, proof of renter's insurance is required prior to move-in. If you do not currently have your own insurance, you can get a quote from our policy provider, Thomas Fenner Woods.
5. Do you allow pets at The Orchard?
Yes, we are a pet friendly community! Cats are allowed in all buildings, and dogs are allowed in specific buildings throughout our property. Restricted breeds include Chows, Rottweilers, Dobermans, and Pit Bulls. Please contact the office for specific weight restrictions. Prior to move in, a refundable $400 security deposit is required, as well as a $35 privilege fee per month, per pet. Members are allowed no more than 2 small dogs, 2 cats, or 1 dog and 1 cat.
6. When is rent due?
Rent is due on the 1st of every month. It is considered late as of the 2nd.
7. Do you have a resident referral program?
Yes, we do! We are happy to pay a referral fee to members who refer a neighbor to join us here at The Orchard! The money will be paid to the current members after the new member move into his or her new apartment, and ONLY if the new member tells us that they have been referred on their first visit to the Orchard leasing office.
Refer A Neighbor
8. How do I get my packages if they are delivered when I am not home?
We will sign for your UPS, DHL and FedEx packages at the Clubhouse if you are not home to receive them. We will keep them at the office until you have time to pick them up. The United States Postal Service does not leave packages with us, but they will leave you a note in your assigned mail box, and you can pick them up at the local post office.
9. What is considered a Maintenance Emergency?
A maintenance emergency is a fire, gas leak, sewer back up, stopped up toilet (if you have only one toilet in your apartment), no water, no heat, you are locked out of your apartment, or anything else that may cause personal property damage. If any of these occur during non-office hours, please call our Emergency Maintenance number at 866.273.8047.
10. How late is the clubhouse open?
Our office hours are Monday through Saturday, 10:00am - 7:00pm and Sunday, Noon - 6:00pm. The game room is open for all to use during office hours and can be privately reserved in the evenings from the close of business until midnight. The workout facility and business center are open 24 hours. The movie theater is open until midnight with a reservation.
11. If I have multiple roommates, can we each write separate rent checks?
Rent is to be paid with one check, regardless of how many roommates there may be. Please also remember to ALWAYS include your current address on the memo line each time you make a rent payment.
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